At Glowaze, your satisfaction is our top priority. We make premium personal care and beauty products that are designed to help you feel confident, fresh, and glowing every day. If you are not completely satisfied with your purchase, we are here to make it right.
1. Returns & Exchanges
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You can request a return or exchange within 30 days of receiving your order.
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To be eligible, items must be unused, unopened, and in their original packaging.
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For hygiene and safety reasons, opened or used products cannot be returned.
2. Refunds
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Once we receive and inspect your returned item, we will notify you about the status of your refund.
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If approved, your refund will be issued via your original payment method (Cash on Delivery, JazzCash, EasyPaisa, or Bank Transfer).
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Refunds may take 7–10 business days to process.
3. Damaged or Wrong Items
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If you receive a damaged, defective, or wrong product, please contact us within 48 hours of delivery with your order details and pictures of the item.
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We will arrange a replacement or issue a full refund at no extra cost.
4. Non-Returnable Items
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Products that have been opened, used, or damaged due to customer mishandling are not eligible for return.
5. How to Request a Return/Refund
To initiate a return, refund, or exchange, please contact our support team:
Phone/WhatsApp: +92 314 7074944
Email: info@glowaze.com
Our team will guide you through the process and help resolve your request quickly.
At Glowaze, we value your trust and want every purchase to feel risk-free. Shop with confidence knowing that we are here to support you every step of the way.